Diamond Shortbreak Holidays Ltd has ceased trading due to “financial difficulties”, writes Amie Keeley.
The operator has 7,000 forward bookings comprising around 16,000 passengers.
The company specialises in coach holidays and rail breaks and has an Atol licence for 962 passengers.
Last night the company’s website said it was experiencing “technical difficulties” and agents said they were unable to get through to the operator on the phone.
A statement on the site said: “Due to technical difficulties the website is currently down. We are trying to resolve the issue and will be up and running shortly.”
A statement from Abta said: “Abta member Diamond Shortbreak Holidays Ltd has ceased trading today due to financial difficulties.
“This is clearly going to be very worrying for the thousands of holidaymakers who have booked with the company. Although unfortunately we have to confirm that their holidays are cancelled, the company’s non-flight based package holidays, such as coach or rail trips, are fully protected through Abta.
“These kind of trips formed the majority of the company’s business, and customers with one of these bookings are advised to go to abta.com where they can start the process of claiming a refund.
“We estimate there are almost 7,000 forward bookings protected by Abta, comprising approximately 16,000 passengers. Everyone booked on packages will get a refund on the money they have paid, in some cases this may be through their bank or credit card company and we will give them a letter, which will make any claim straightforward.
“Customers who need more help can contact our claims team on 0203 758 8743. A small number of customers with flight based holidays will be protected through the ATOL scheme and should contact the CAA.”